Overview: Calling 911 can be an overwhelming experience, marked by stress and urgency. Understanding what to expect and how to communicate effectively during the call can significantly enhance the efficiency of emergency response. Below is a guide designed to prepare you for making a 911 call under various circumstances, highlighting key considerations whether you’re calling from a landline or a cellphone, and offering tips to manage the situation with clarity and calm.
Difficulty: Easy
Time Required: Duration of the call until the 911 operator concludes the conversation
Steps to Follow:
Stay Calm: Begin by taking a deep breath. Remember, the situation has already been deemed an emergency; the dispatcher is trained to handle such situations swiftly and efficiently.
Know Your Location: Be prepared to provide the exact location of the emergency and the phone number you’re calling from. Even with enhanced 911 capabilities, dispatchers must verify your location to ensure accuracy in case the call drops.
Listen for Clicking Sounds: As the call progresses, you might hear clicking sounds. This is normal, do not hang up.
Answer Questions Clearly: The dispatcher will ask questions to gather necessary information. Respond calmly and clearly. If you’re in immediate danger, indicate whether you can speak openly or need to use yes/no answers.
Handling Recordings: If you encounter a recording, follow its instructions carefully. If it indicates all operators are busy, stay on the line for the next available operator.
Follow the Dispatcher’s Lead: The dispatcher will guide the conversation and input information into their system. Even if it seems slow, emergency services are likely already on their way.
Follow Instructions: If given any instructions, listen carefully and execute them precisely. If unclear, ask for clarification.
Observe Your Surroundings: You might be asked to describe people, vehicles, or other relevant details. Provide as accurate a description as possible.
Do Not Hang Up: Keep the line open until the dispatcher instructs you to hang up.
Tips for Success:
Maintain Calm: Your ability to stay calm can significantly impact the call’s effectiveness.
Cell Phone Calls: Remember, cell phones may not automatically provide your location to the dispatcher. Be aware of your environment and any location specifics.
Avoid Programming 911: Do not program 911 into your phone’s speed dial. This can lead to accidental calls, which still require emergency services to respond.
What You Need:
- A phone.
- Awareness of your current location.
- A moment to gather your thoughts and information.
Remember, your cooperation and clarity can make a substantial difference in the outcome of an emergency situation.
